The Server Operation Timed Out. Please Try Again Later.
14th March 2011,04:37 PM #1
Outlook Web App 2010 - The server performance timed out. Delight try again later
A big number of our staff have been experiencing the error below (see screenshot)http://i52.tinypic.com/2mc8saa.jpg and http://i55.tinypic.com/28hopl4.jpg
for over a week now and I seem to be getting no where in terms of fixing information technology. Things i've tried:
Resetting the OWA VD
Ensuring clients are up to date with Windows Updates
Uninstalled Sophos (as a temp measure to run into if that is contributing to it)I've spotted this error in eventvwr on the CAS server, but non really sure if it'south related or not as there are non also many of them.
Watson report well-nigh to be sent for process id: 8716, with parameters: E12, c-RTL-AMD64, xiv.01.0218.015, OWA, unknown, unknown, System.InvalidOperationException, 0, unknown.
ErrorReportingEnabled: TrueDoes everyone have any ideas virtually what might be causing this or any suggestions for troubleshooting?
We are using Exchange 2010 SP1 RU3.
14th March 2011,05:05 PM #two
does the ExBPA tool health check diag give u any clues?
14th March 2011,07:06 PM #3
No... ExBPA doesn't prove anything ovbious...
14th March 2011,07:47 PM #four
Hi AdamLooking at the errors, I firstly just want to confirm, are you having bug with accessing OWA?
If yes, is OWA published externally? Or only internal?
Thanks
Sukh
14th March 2011,08:00 PM #5
No... I don't have whatsoever problems accessing OWA, they only occur when logged in.
14th March 2011,08:07 PM #6
One time the user is logged in, what deportment practice they take to pass the errors?
After the actions taken, do they have access to their mailbox via OWA?
Exercise you see whatsoever errors on your CAS Server under the Issue Logs?
Are at that place whatever errors on the PC where yous launch OWA from under the Outcome Logs?
If you selection a problematic user, does the issue follow them on every PC they use?
Does the consequence occur merely on certain PC's?Thank you
Sukh
14th March 2011,08:11 PM #7
The deportment the users take tend to be opening an email in a new windows, running a spell check against an e-mail service. One time this happens they by and large do even so have admission to their mailbox.
Originally Posted by sukh
Once the user is logged in, what deportment do they take to pass the errors?
After the actions taken, do they have access to their mailbox via OWA?
Do you come across any errors on your CAS Server under the Event Logs?
Are in that location whatever errors on the PC where you lot launch OWA from under the Outcome Logs?
If you choice a problematic user, does the result follow them on every PC they utilise?
Does the upshot occur only on certain PC'southward?Cheers
SukhThere is no ovbious errors on the CAS server and I haven't seen an errors on the client that OWA is being accessed from.
The problem does seem to follow users and isn't occuring on particular PCs equally far every bit I can tell.
14th March 2011,08:22 PM #viii
If you create a new user with out any windows profile and test OWA on a PC, practice yous however get the issue?
14th March 2011,08:37 PM #9
Don't know, not tried that. Practise you lot think it could be profile related?
14th March 2011,08:38 PM #10
Take you lot performed an IISrest /noforce on the CAS?
How many CAS servers do you have?
14th March 2011,08:40 PM #eleven
Yep i've done a iisreset /noforce becuase its the final step when resetting the OWA virtual directory. We accept 2 CAS servers although at the moment only i is used to publish OWA. The intention is to load balance at a later stage.
14th March 2011,08:51 PM #12
If your 2nd CAS server isn't being used yet, (I dont know the specifics of your deployment), can you point to the 2nd CAS and attempt that.Not sure if yous have a DNS Alias for your CAS server OWA URL or non? If y'all have change this.
If not, the apply set-casmailbox for a specifc user to the second CAS and test.
Let me know.
Thanks
Sukh
14th March 2011,08:57 PM #13
is this only internal when you meet the errors? I had this but later plant out information technology was impero causing information technology
14th March 2011,09:13 PM #fourteen
Yep, just internal we are seeing the errors. Nosotros utilise Policy Central Enterprise which would be installed on all the clients having this problem....
14th March 2011,09:19 PM #fifteen
Have you tried adding the site into the proxy exceptions list in ie and adding it equally a trusted site
Source: http://www.edugeek.net/forums/enterprise-software/72549-outlook-web-app-2010-server-operation-timed-out-please-try-again-later.html
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